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Privacy and Security

Internet Fraud

  • How do I report a fraudulent email?

    If personal information was provided and you suspect that the Web site, email, or pop up box may be fraudulent please Contact Us. If personal information was not provided and you suspect fraudulent Internet activity, please fill out a Report Internet Fraud form. To assist in our investigation further please keep record of as much information as possible. We may request that you forward the email to us or print it so that it may be forwarded to other agencies as well.

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  • How is my email address obtained?

    Email addresses can be obtained from publicly available sources or through randomly generated lists. Therefore, if you receive a fake email that appears to be from First National Bank Southwest this does not mean that your email address, name, or any other information has been taken from First National Bank Southwest systems.

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  • How do I know the website I am viewing is legitimate?

    If you don't recognize the URL when you click a link in an email, you should open a new browser and type in an address you know. The majority of fraudulent email messages will link to fake copies of a legitimate site in which the URL is transposed by a couple of letters. If you are ever in doubt, please Contact Us.

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  • How can I protect myself against email or Internet fraud?

    First National Bank Southwest has many security measures and safeguards in place to ensure your accounts and credit are protected. We'd like to provide you with these tips so that we can work together to prevent fraud.

    • Use the latest version of internet browsers and email programs.
    • Review your email service provider's Security Policy. Or, have your email service provider explain their Security Policy. Be cautious about sharing personal information through email.
    • Do not open email attachments which you are not expecting; they may contain a virus that can infect your computer. Delete any unwanted email. And do not download programs from unknown sources.
    • If you are using a public computer, close your email program and browser before you leave.
    • If you are requested to provide personal information in response to an unsolicited email, contact the company represented in the email to determine its legitimacy.

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System and Technical Requirements